Table of Contents
What personal information do process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with ProWerx Solutions Ltd and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We may process sensitive personal information when necessary, with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.
Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organization and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what ProWerx Solutions Ltd does with any information we collect? Review the Privacy Statement in full.
Last Updated: May 7, 2023
- Engage with us in other related ways, including any sales, marketing, or events.
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Products or Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- phone numbers
- email addresses
- debit/credit card numbers
- mailing addresses
- shipping addresses
- contact preferences
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Converge/Elavon. You may find their privacy notice link(s) here: https://www.elevon.com/privacy-policy.html.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Instagram, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "How Do We Handle Your Social Logins?" below
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permission, you may do so in your device's settings.
- Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: We use personal information for purposes of administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.
ProWerx Website(s) will not obtain personally identifying information about you when you visit our site unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Information automatically collected
In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our Products and Services.
We automatically collect certain information when you visit, use, and or navigate the Products and Services of our website (s). This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which features you use), device event information such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt-out, you may not be able to use certain aspects of the Services.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles for targeted advertising and event promotion. Suppose you interact with us on a social media platform using your social media account (e.g., Facebook, Twitter, etc). In that case, we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.
In Short: We process your information to provide, improve, and administer our Products and/or Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate the delivery of products and services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested services or information.
To send administrative information to you. We may process your information to send you details about our product and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with products and services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal data for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
- In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
- For investigations and fraud detection and prevention.
- For business transactions provided certain conditions are met.
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
- For identifying injured, ill, or deceased persons and communicating with next of kin.
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a Province.
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
- If it is produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
- If the collection is solely for journalistic, artistic, or literary purposes.
- If the information is publicly available and is specified by the regulations.
If you are in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legal Obligations. We may process your information where we believe it is necessary for compliance with out legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interest of a third party, such as situations involving potential threats to the safety or any person.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
- Content Management Systems
- Mail Service Providers
- Parties that need to operate the Website
- Fraud prevention service vendors
We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platforms APIs (e.g., Google Maps API, Places API). We may obtain and store your location on your device ("cache"). You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your personal information for our business purposes, such as undertaking internal research for technological development demonstration. This is not considered to be "selling" of your personal information.
ProWerx Solutions Ltd does not disclose, sell, or share personal information to third parties for business or commercial purposes. ProWerx Solutions Ltd will not sell or share personal data belonging to website visitors, users, and other consumers in the future.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
You may contact us by email at firstname.lastname@example.org, or by referring to the contact details on the bottom of this document.
In Short: We are not responsible for the safety of any information you share with third parties that we may link to or who advertise on our Websites or Services an are not affiliated with, our Services or Website(s).
The Website(s) and/or Services may link to third-party websites, online services, or mobile applications and contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications.
Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us.
We cannot guarantee the safety and privacy of data you provide to any third parties. This privacy notice does not cover any data collected by third parties. We are not responsible for any third parties content or privacy and security practices and policies, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
Like other commercial websites, our Website utilizes a standard technology called "cookies" (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Cookies allow Websites to respond to you as an individual. The Website may also tailor its operations to your needs, likes, and dislikes by gathering and remembering your preferences.
Overall, cookies help us provide you with a better Website experience by enabling us to monitor which pages you find useful and which you do not. A cookie in No Way gives us access to your computer or any information about you other than the data you choose to share with us.
IP addresses are used by your computer every time you connect to the Internet. Your IP address is a number used by computers on the network to identify your computer. Our web server automatically collects IP addresses as part of demographic and profile data known as "traffic data" so that data (such as the Web pages you request) can be sent to you.
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our services allow you to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned but will often include your name, email address, friends list, profile picture, and other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes described in this Privacy Notice or otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their sites and apps.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice unless a more extended retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or if this is not possible (for example, because your personal data has been stored in a backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented the following measures to protect and safeguard your personal information by:
- We limit the personal data we collect to strictly necessary only.
- We maintain up-to-date software and safeguards.
- We do not share your personal information with any other vendor.
We do not sell, rent, or lease our subscription lists to third parties. We will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.
We will use your email address solely to provide timely information about Services and products on our Website(s).
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. Therefore, you should only access the Services within a secure environment.
In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state who the email is from and provide clear information on contacting the sender. In addition, all email messages will contain concise information on removing yourself from our mailing list so that you receive no further email communication from us.
In Short: Email is not recognized as a secure medium of communication.
For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. We do not transmit credit card and other sensitive information via email.
ProWerx and the Website(s) may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users. The Website uses software programs to monitor network traffic and identify unauthorized attempts to upload or change information or otherwise cause damage.
In Short: We do not knowingly collect data from or market to children under 18.
We do not knowingly solicit data from or market to children under 18. By using the Services, you represent that you are at least 18 or the parent or guardian of such a minor and consent to such minor dependent's use of the Services. Suppose we learn that personal information from users less than 18 years of age has been collected. In that case, we will deactivate the account and take reasonable measures to delete such data from our records promptly. If you become aware of any data we may have collected from children under age 18, please contact us at email@example.com.
In Short: ProWerx will not sell any personal information from website(s) visitors, users, and other consumer(s) to third parties for business or commercial purposes.
Except as otherwise expressly stated by ProWerx Solutions Ltd, Relax Saunas Canada, or on any ProWerx Website, ProWerx is not affiliated or associated with operators of any third-party websites that link from and to any ProWerx Website. ProWerx disclaims any responsibility for the accuracy, content, or availability of information found on third-party websites that link from or to any ProWerx Website.
We cannot ensure your satisfaction with any products or services available through any third-party site that links to or is linked from any ProWerx Website because independent entities own and operate these third-party sites. We do not endorse any of the products or services, nor have we taken any steps to confirm the accuracy or reliability of any information made available through any third-party sites. We make no representations or warranties regarding the security of any information (including credit card and other personal information) that you may provide or be requested to provide to any third party, whether through such a third-party site or otherwise.
You agree that your use of third-party sites and resources and any content, information, data, advertising, products, services, or other materials on or available through such sites and resources is at your own risk and is subject to the terms and conditions of use application to such sites and resources.
ProWerx shall have the right, at any time and at its sole discretion, to block links to any ProWerx Website through technological or other means without prior notice.
In Short: In some regions, such as Canada, the European Area (EEA), the European Union (EU), and the United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
You have certain rights under applicable data protection laws in some regions (like the EEA, UK, and Canada).
You can ask for the deletion of your personal information. Suppose you ask us to delete your personal information. In that case, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of their right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Your Rights Concerning Your Personal Data
Depending on the circumstances, you have a right to:
- be informed whether or not we are processing your personal information;
- know whether we collect and use your personal data;
- understand the purposes for which the collected personal data is used;
- change the processing of your personal information;
- access and obtain a copy of the personal data you previously shared;
- correct inaccuracies in your personal information;
- amend any of the personal data we have collected on you;
- delete your personal data;
- know the categories of personal information that we collect;
- know the specific pieces of personal information we collected about you;
- understand the business or commercial purpose for collecting, selling, or sharing personal data; and
- to opt out of processing your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling");
- to object to the processing of your personal data. In certain circumstances, you may also have the right to object to processing your personal information;
- You can make such a request by contacting us using the contact details provided in the section "How Can You Contact Us About This Notice?" below.
ProWerx Solutions Ltd has not sold any personal data to third parties for business or commercial purposes. ProWerx Solutions Ltd will not sell personal data belonging to website visitors, users, and other consumers in the future.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights. We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information. If the business collects any of the following:
- social insurance information, social security information, driver's licenses, state ID cards, provincial ID cards, passport numbers
- account login information
- credit card numbers, financial account information, or credentials allowing access to such accounts
- precise geolocation
- racial or ethnic origin, religious or philosophical beliefs, union membership
- the contents of email and text, unless the business is the intended recipient of the communication
- genetic data, biometric data, and health data
- data concerning sexual orientation and sex life
You have the right to direct that business to limit its use of your sensitive personal information to the use necessary to perform the Services.
Once a business receives your request, they are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you consent to use or disclose sensitive personal information for additional purposes.
Please note that sensitive personal data collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information.
To exercise your right to limit the use and disclosure of sensitive personal information, please email firstname.lastname@example.org or submit a data subject access request.
Upon receiving your request, we will need to verify your identity to determine whether you are the same person with whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with the information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use the personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for verification. However, suppose we cannot verify your identity from our maintained information. In that case, we may request that you provide additional information to verify your identity and for security or fraud prevention purposes. We will delete such additional information as soon as we confirm with you.
Other privacy rights
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent who does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling or sharing of your personal information with third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the request submission date.
To exercise these rights, you can contact us by email at email@example.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
Controls For Do-Not-Track Features
Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference and not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized at this stage. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. Suppose a standard for online tracking is adopted that we must follow in the future. In that case, we will update our privacy notice in a revised version of this privacy notice.
In Short: In some regions, such as Canada, the European Area (EEA), European Union (EU), and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
You have certain rights under applicable data protection laws in some regions (like the EEA, UK, and Canada). These may include:
- Request access and obtain a copy of your personal information.
- Request rectification or erasure. You have the right to request that we amend any of the personal data we collected on you.
- Restrict the processing of your personal information.
- Withdrawal of consent. You have the right to withdraw your consent to process your personal data.
- In certain circumstances, you may also have the right to object to processing your personal information. You can make such a request by contacting us by using the contact details provided in the section "How Can You Contact Us About This Notice?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
Suppose you are in the EEA or UK and believe we are unlawfully processing your personal information. In that case, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing Your Consent: If we rely on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you can withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How Can You Contact Us About This Notice?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of Marketing and Promotional Communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the section "How Can You Contact Us About This Notice?" below. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Cookies and Similar Technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove cookies and reject cookies. If you choose to remove cookies or reject cookies, this could affect certain feature or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.
If you have questions or comments about your privacy rights, you may email us at firstname.lastname@example.org.
Do California Residents Have Specific Privacy Rights?
In Short: Yes, if you are a resident of California, you granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and address of all third parties with which we share personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
- every individual who is in the State of California for other than a temporary or transitory purpose and
- every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.
All other individuals are defined as "non-residents"
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
Contact details, such as a real name, alias, postal address, telephone, or mobile contact number, unique personal identifies, online identifier, Internet Protocol address, email address, and account name
Name, contact information, education, employment, employment history, and financial information
Gender and date of birth
Transaction information, purchase history, financial details, and payment information
Fingerprints and voiceprints
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
Images and audio, video or call recordings created in connection with our business activities
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
Student records and directory information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics
Contents of email or text messages
We will use and retain the collected personal information as needed to provide the Services or for:
Category A – As long as the user has an account with us
Category L – As long as the user has an account with us
Category L information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or email in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilities in the delivery of our Services and to respond to your inquiries.
Do Virginia Residents have Specific Privacy Rights?
In Short: Yes, if you are a resident of Virginia, you may granted specific rights regarding access to and use of your personal information.
Virginia CDPA Privacy Notice
Under the Virginia Consumer Data Protection Act (CDPA):
"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.
"Sale of personal data" means the exchange of personal data for monetary consideration.
If this definition of "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.
The information we collect, use, and disclose about you will vary depending on how you interact with ProWerx and our Services. To find out more, please visit the following links:
- Personal data we collect
- How we sue your personal data
- When and with whom we share your personal data
Exercise your rights provided under the Virginia CDPA
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at email@example.com, submitting a data subject access request, or referring to the contact details at the bottom of this document.
Suppose you are using an authorized agent to exercise your rights. In that case, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
We may request that you provide additional information reasonably necessary to verify you and your consumer's request. Suppose you submit the request through an authorized agent. In that case, we may need to collect additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period and the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and the reasoning behind it. If you wish to appeal our decision, please email us at firstname.lastname@example.org. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your request if denied, you may contact the Attorney General of Virginia to submit a complaint.
In accordance with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:
Testimonials that appear on Website(s) are received via email, text, audio or video submission. They are individual experiences, reflecting real-life experiences of those who have used our products and/or services in some way. They are individual results, and results do vary. We do not claim that they are typical results. The testimonials do not necessarily represent all those who will use our products and or services.
The testimonials displayed in any form on this site (email, text, audio, video, or other) are reproduced verbatim, except for correcting grammatical or typing errors. Some may be shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or the whole statement is irrelevant to the general public.
ProWerx is not responsible for any of the opinions or comments posted on the Website(s). The Website(s) is not a forum for testimonials; however, it provides testimonials as a means for customers to share their experiences with one another.
To protect against abuse, all testimonials appear after they have been reviewed by the management of ProWerx and the Website(s). Testimonials must be approved to ensure the writer is not impersonating or using a false identity or emails, and will be validated.
The opinions are strictly the views of the testimonial source.
The testimonials are never intended to make claims that our products and or services can be used to diagnose, treat, cure, mitigate, or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.
If you have questions or comments about this notice, email us at email@example.com.
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update or delete your personal information, please fill out and submit a data subject access request.
ProWerx and the Website(s) make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the content contained on this Website or any sites linked to this site.
All the materials on this site are provided "as is" without express or implied warranty, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall ProWerx or the Website(s) or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if ProWerx or the Website(s) has been advised of the possibility of such loss or damages.
In Short: Yes, we will update this notice to comply with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" data and the update version will be effective as soon as it is accessible. Suppose we make material changes to this privacy notice. In that case, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
We are committed to conducting our business following these principles to ensure that the confidentiality of personal information is protected and maintained.
All copyrights, trademarks, patents and other intellectual property rights in and on our Website(s) and all content and software located on the site shall remain the sole property of ProWerx or its licensors. The use of our trademarks, content and intellectual property is forbidden without express written consent from ProWerx Solutions Ltd.
You must not:
- Republish material from our Website without prior written consent.
- Sell or rent material from our Website.
- Reproduce, duplicate, create derivative, copy or otherwise exploit material on our Website for any purpose.
- Redistribute any content from our Website, including onto another website.
You agree to use our Website(s) only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our Website.
You must not use our Website to send unsolicited commercial communications. You must not use the content on our Website for any marketing related purpose without our express written consent.
We may in the future need to restrict access to parts (or all) of our Website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our Website, you must ensure that both your username and password are kept confidential.
Last Updated: May 7, 2023
ProWerx Website(s) are not intended to diagnose, treat, cure, or prevent any disease. The products are not medical devices and should not be used as a substitute for medical treatment or advice. The information provided on our Website is for education and information purposes only. It should not be taken as medical advice. Please consult your healthcare professional before using any sauna if you have any pre-existing medical conditions or are pregnant. The products on the ProWerx Website(s) are not registered in Canada as Medical Devices. As per Health Canada (RA-70345), products are not authorized to treat any medical conditions.
All websites are owned and operated by ProWerx. The contents of all ProWerx Website(s) are copyrighted under Canadian copyright laws. Except as stated herein, none of the material on any ProWerx Website(s) may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any way whatsoever. Subject to your compliance with this Agreement, and solely for as long as ProWerx permits you to access and use the ProWerx Website(s), you may download one (1) copy of any particular material(s) from any ProWerx Website(s) for your own personal, non-commercial use, provided that you agree to abide by any copyright notice or other restrictions contained in or applicable to such materials, including any author attribution, copyright or trademark notice or restriction in any such material that you download. Modifying the materials or use of the materials for any other purpose, whether commercial or non-commercial, violates the ProWerx Copyright and other Proprietary Rights.
All trademarks, trade names, service marks, and logos appearing on any ProWerx Website(s) are proprietary trademarks of ProWerx or its Licensors. The use of any of our trademarks or any other content made available through any ProWerx Website(s), except as expressly provided in this Agreement, is strictly prohibited.
You represent and warrant that you have the legal right to use any credit card(s) or other payment means used to initiate any transaction. Your transaction payment may be provided through eTransfer or credit card. The transaction information may be provided verbally, through email, or text message. Payment information is not retained unless you have been provided the option for monthly payments. A secure link may be provided to enter your credit card information for payment to any ProWerx Website(s).
All prices exclude applicable taxes and shipping unless otherwise stated. ProWerx reports on collectible GST to the Government of Canada. Pricing and availability of any product or service identified through any ProWerx Website(s) are estimates only and subject to change without notice. By conducting a Transaction or creating a customer account, you consent to the collection, use, and disclosure of your personal information, pursuant to this Agreement and The ProWerx Solutions Ltd., Privacy Statement.
ProWerx reserves the right, with or without prior notice:
- to change product or service descriptions, images, and references;
- to limit the available quantity of any product or service;
- to honour, or impose conditions on the honouring of, any coupon, coupon code, promotional code, incentive offer or other promotion;
- to prevent or prohibit any user or customer from making any or all Transaction(s);
- to refuse to provide any user or customer with any product or service.
The price and availability of any product or service offered through any ProWerx Website(s) are subject to change without notice, and ProWerx shall not be responsible for errors in the prices or descriptions of such products or services. Refunds and exchanges will be subject to Health Canada Personal Care refund policies. You agree to pay all charges that may be incurred by you or on your behalf through any ProWerx Website(s) at the price(s) in effect when such charges are incurred, including all shipping and handling charges without limitation. In addition, you remain responsible for any taxes that may apply to your Transactions.
Information Submitted (ProWerx Website(s))
Any person accessing, visiting, browsing, transacting, or otherwise using any ProWerx Website(s) is subject to this Agreement. You represent and warrant that you are at least 18 years of age. Suppose you are under the age of 18 but are at least 14 years of age. In that case, you may use any Website(s) only under the supervision of a parent or legal guardian who has agreed to be bound by these Agreements, trademarks, trade names, services, marks, and logos appearing on any Website(s) are proprietary trademarks of ProWerx or its Licensors.
By submitting any information or material to ProWerx Website(s), you represent, warrant, and agree that:
- Any information or material you provide in connection with your use of the ProWerx Website(s) is true, accurate, and complete, and you will maintain and update such information as needed, such that the information remains true, accurate and complete.
- Using the information or material you supply does not violate this Agreement.
- If you have provided contact information, (ProWerx) may contact you for your opinions, in connection with Transactions and other matters related to the operations of ProWerx.
You may be required to register with (ProWerx) to access certain areas of any ProWerx Website(s), for example, to purchase products from ProWerx Website(s), Services, and/or its affiliates or otherwise initiate Transactions.
With respect to any such registration, we may refuse to grant you, and you may not use, a user name or email address that belongs to or is already being used by another person; that may be construed as impersonating another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion.
You are responsible for maintaining the confidentiality of any password you may use to access any ProWerx Website(s), and you agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to any ProWerx Website(s), to any third party.
You are fully responsible for all Transactions, including email, text message, verbal (including any information transmitted in connection with any Transactions), and other interactions with any ProWerx Website that occur in connection with your username.
You agree to immediately notify ProWerx of any unauthorized use of your password or user name or any other breach of security related to your account, your user name, or any ProWerx Website(s), and to ensure that you "log off" and exit from your account with the ProWerx Website(s) (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the preceding obligations.
As with any heat therapy or exercise regimen, it is essential to consult with your healthcare provider or qualified professional before starting any therapy to ensure it is safe and appropriate for your specific health needs. Saunas are not considered Medical Devices.
ProWerx follows Health Canada Guidelines for all return policy(s). Far Infrared Saunas and Lamps are FDA approved and designated personal health care items. We cannot accept a return on personal care items from the buyer.
Should a buyer insist on a return for a personal health care item? A restocking fee of 25 percent of the purchase price, plus the shipping cost, will be deducted from the return amount.
Except as otherwise expressly stated by a ProWerx, or on any Website(a), ProWerx is not affiliated or associated with operators of any third-party websites that link to or are linked from any ProWerx Website(s). ProWerx expressly disclaims any responsibility for the accuracy, content, or availability of information found on third-party websites that link to or are linked from any ProWerx Website(s). We cannot ensure your satisfaction with any products or services that are available through any third-party site that links to or is linked from any ProWerx Website(s) because these third-party sites are owned and operated by independent entities. We do not endorse any of the products or services, nor have we taken any steps to confirm the accuracy or reliability of any of the information, made available through any third-party sites. We make no representations or warranties as to the security of any information (including without limitation credit card and other personal information) that you may provide or be requested to provide to any third party, whether through such a third third-party site or otherwise.
ProWerx shall have the right, at any time and at its sole discretion, to block links to any ProWerx Website through technological or other means without prior notice.
Website(s) may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
ProWerx and the Website(s) make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the content contained on this Website or any sites linked to this site.
All the materials on this site are provided "as is" without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In no event shall ProWerx, the Website(s), its agents, or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury, or death) arising out of the use of or inability to use the materials, even if ProWerx or the Website(s) has been advised of the possibility of such loss or damages.
You can determine when the Terms and Conditions or Privacy Statement was last revised by referring to the "Last Updated" legend and the top of the document. You should always check prior to using any ProWerx Website(s). Your continued use of any ProWerx Website(s) following the posting of changes to this Agreement will mean that you accept those changes.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Our site provides users the opportunity to opt in and opt out of receiving communications from us. We keep these communication(s) separate. This ensures you can choose the information you wish to receive from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at any time.
Users who no longer wish to receive our newsletter or promotional materials may opt out of receiving these communications by clicking on the unsubscribe link in the email.